Refund and Returns Policy

Thank you for shopping at jeffandlisas.com We want to ensure your utmost satisfaction with your digital purchases. This Refunds and Return Policy outlines the terms and conditions regarding refunds and returns for products purchased from our website.

  1. Digital Products Eligible for Refunds:

a. Faulty or Defective Products: If you encounter any technical issues, defects, or problems with the digital product you have purchased, you may be eligible for a refund. Please contact our customer support within 30 days of your purchase, providing detailed information about the issue you encountered.

b. Unauthorized Purchases: If you notice any unauthorized charges on your account for a digital product from our website, please contact us immediately at [email protected]. We will investigate the matter and provide a refund if it is determined that the purchase was indeed unauthorized.

  1. Digital Products Not Eligible for Refunds:

a. Change of Mind: Due to the nature of digital products, we generally do not offer refunds for purchases made due to a change of mind or if you no longer require the product.

b. Failure to Meet System Requirements: It is your responsibility to ensure that your system meets the minimum requirements for the digital product you intend to purchase. We cannot provide refunds if the product does not work on your system due to incompatibility issues.

  1. Return Process:

a. Contact Customer Support: To request a refund for an eligible digital product, please contact our customer support team via email within 30 days of your purchase. Provide us with your order details, including the order number, product name, and a clear description of the issue.

b. Investigation: Our team will review your refund request and investigate the issue. We may request additional information or troubleshooting steps to better understand and resolve the problem.

c. Refund or Resolution: If your refund request is approved, we will process the refund to your original method of payment within 10 working days. In some cases, we may offer alternative resolutions, such as providing a replacement product or resolving the issue through technical support.

  1. Exclusions and Limitations:

a. Third-Party Products: Our website may offer digital products from third-party developers or content creators. Refunds and return policies for these products may vary and will be subject to the respective third-party’s terms and conditions. We will provide information on third-party refund policies when applicable.

b. Promotional and Discounted Products: Refunds for products purchased at a discounted price or during promotional offers may be limited or subject to additional terms and conditions. Such conditions will be communicated at the time of purchase.

  1. Contact Information:

For any inquiries or assistance regarding refunds and returns, please contact our customer support team at [email protected]

Note: This Refunds and Return Policy is subject to change without prior notice. Please review the policy periodically to stay updated on any modifications.

By using our website and making a purchase, you acknowledge and agree to the terms and conditions outlined in this Refunds and Return Policy.

Thank you for your cooperation and understanding.

www.jeffandlisas.com

 

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